Returns & Refund Policy
🔄 Returns & Refund Policy — FluxVac
At FluxVac, we want you to be completely satisfied with your purchase. If you’re not happy, we’ll do our best to make it right.
✅ Eligibility for Returns
To qualify for a return:
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Your item must be unused, in its original packaging, and in the same condition that you received it.
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You must request a return within 30 days of delivery.
We do not accept returns for:
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Items damaged due to misuse, drops, or improper handling.
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Opened or used products (for hygiene and quality control reasons).
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Orders delivered to an incorrect address provided by the customer.
💰 Refunds (If Applicable)
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
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A refund will be processed to your original method of payment.
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Please allow up to 10 business days for the refund to appear, depending on your payment provider.
🚫 Late or Missing Refunds
If you haven’t received a refund:
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Double-check your bank or credit card account.
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Contact your payment provider — processing times can vary.
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Still no luck? Email us at support@fluxvac.com and we’ll assist you.
🔄 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us within 7 days of receiving the item, along with photos or video of the issue.
📦 Return Shipping
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Customers are responsible for paying return shipping costs.
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Please contact our team before sending any items back. Unauthorized returns may be rejected.
💬 Questions?
We're here to help. For support, contact us at hello@fluxvac.com.